Assessor Resource

PSPHR603B
Provide advisory and mediation services

Assessment tool

Version 1.0
Issue Date: May 2024


Not applicable.

This unit covers the provision of advisory and mediation services by human resource specialists to promote positive employee relations. It includes advising and mediating with parties, counselling employees and providing an employee information and advisory service.

In practice, the provision of advisory and mediation services overlaps with other generalist and specialist workplace activities such as managing diversity, managing policy implementation, managing employment relations, managing performance management processes.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC601B Maintain and enhance confidence in public service

PSPGOV601B Apply government systems

PSPHR613A Manage retention and separation

PSPHR614A Manage employment relations

PSPHR616A Manage performance management system

PSPHR617A Manage redeployment

PSPHR619A Manage remuneration strategies and plans

PSPLEGN601B Manage compliance with legislation in the public sector

PSPMNGT605B Manage diversity

PSPPOL603A Manage policy implementation

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

the provision of advisory and mediation services in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policies and procedures relating to advisory and mediation services

workplace scenarios and case studies to capture the range of situations likely to be encountered when providing advisory and mediation services

environmental factors and relevant workplace materials that relate to advisory and mediation services

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when providing advisory and mediation services, including coping with difficulties, irregularities and breakdowns in routine

the provision of advisory and mediation services in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

demonstration

portfolios

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

undertaking effective consultation with stakeholders

using counselling, negotiation, mediation and conflict resolution

using a variety of words and language structures to explain ideas to different audiences and obtain their agreement

interpreting and explaining complex, formal documents and assisting others to apply them in the workplace

preparing written advice and reports requiring reasoning and precision of expression

undertaking discussion using exchange of complex oral information

responding to diversity, including gender and disability

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

procedures for handling complaints and grievances

case preparation and presentation techniques

conflict resolution techniques

negotiation and mediation techniques

external industrial relations systems

enterprise and workplace bargaining

changing economic, social, demographic and labour market conditions and educational trends

government employment relations system

organisational goals, policies and procedures relating to advisory and mediation services

equal employment opportunity, equity and diversity principles

jurisdictional legislation applying to advisory and mediation services such as privacy legislation, occupational health and safety and environment

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Parties may include:

employees

workplace diversity officers

managers

union representatives

employee groups

employee associations

government officials

Stakeholders may include:

all those individuals and groups both inside and outside the organisation, that have some direct interest in the organisation's behaviour, actions, products and services, such as:

users of the human resource service

employees at all levels of the organisation

workplace diversity officers

other public sector organisations

union and association representatives

boards of management

government

Ministers

Advisory and mediation servicesmay include:

mediation

conflict resolution

grievance handling

career development

employee counselling

employee contracts

employee conditions

occupational health and safety

organisational development and change

performance management

recruitment and selection

training and development

workers compensation

Legislation and policymay include:

Commonwealth and State/Territory legislation including equal employment opportunity, anti-discrimination and employment law

national and international codes of practice and standards

the organisation's policies and practices

government policy

codes of conduct

codes of ethics

public sector standards

Support professionals and agenciesmay include:

counselling services

mediation services

support networks

employee assistance programs

Methods of promotion of the information and advisory servicemay include:

written documentation

manuals

policy and procedure statements, guides

information brochures and pamphlets

oral advice and guidance

one-on-one meetings

small group meetings

telephone contact and/or electronic mail

training programs

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
An advisory and mediation process is established and agreed with parties to facilitate positive work relations. 
Consultation between managers, supervisors, employees and union representatives is facilitated. 
Relevant information is assessed, interpreted and provided in a format which is understandable to employees. 
Mediation between the parties is undertaken where required in accordance with organisational policy and procedures. 
Key stakeholders are involved in negotiation, decision making and/or mediation processes. 
Advisory and mediation services are implemented in accordance with legislation and policy. 
Counselling techniques and style are tailored to the situation and cater for a diverse workforce. 
Active listening skills are applied to formulate responses to employees. 
Referrals to support professionals and agencies are made to facilitate employee performance and well-being. 
Employee confidentiality is maintained. 
Employees' access to the information and advisory service is promoted. 
Employee needs or problems are identified and information provided is accurate, relevant and timely. 
Employees are informed of all realistic options and advised on the benefits and risks associated with each. 
Advice is researched and provided in accordance with government and the organisation's policy. 
Feedback is obtained from employees on the extent to which service meets needs. 
Feedback is provided from advisory service on themes that stem from organisational issues with recommendations for how these may be addressed. 

Forms

Assessment Cover Sheet

PSPHR603B - Provide advisory and mediation services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPHR603B - Provide advisory and mediation services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: